Efficient workflow throughout an organization is of vital importance in today's competitive marketplace. This hands-on book teaches you how to visually model the current workflow process to show where redesign will provide the greatest improvement. Bringing together the two disciplines of management and information technology, the methodology involves framing and identifying the business process, modeling and understanding the current process, designing and assessing improvements to the workflow process, and developing use case scenarios by describing the interactions between process workers and the system. Real-world examples, clear summaries, and project checklists are included to make this text a practical on-the-job guide for everyday use.